• Amadeus Fares and Ticketing Level 1
• Amadeus Fares and Ticketing Level 2
• Focus on Agency Debit Memos Courses
• Course Schedule
• Bespoke / Tailored Training

We deliver classroom and onsite tailored GDS training on Amadeus’ behalf. We also deliver our own Fares & Ticketing courses to the marketplace through a monthly classroom schedule at Amadeus’ Headquarters The Web House in Crawley.

Courses are now being run on a request basis please contact 'Plane Training directly for dates and to make further arrangements.

Why should you attend an Amadeus Star Alliance Fares and Ticketing Course?

• It can provide you, the travel industry professional, with the knowledge to fully understand and interpret Fares.
• It can enable you to price itineraries at the lowest fares INDEPENDANTLY and according to your client's requirements.
• You will find confidence and become efficient in communicating with airlines/customers and industry colleagues.
• You will receive the highest quality tutoring from experienced training professionals working on the Live Amadeus system.
• It is endorsed by the Star Alliance one of the most recognized airline alliance, worldwide.

If you are new to Amadeus and GDS's 'Plane Training are running a series of 1-day workshops for people who are not currently familiar with Amadeus. This workshop will enable students to apply their new Fares and Ticketing knowledge to a GDS environment.

Back to the top

Our skilled product development team worked closely with the Amadeus Helpdesk to try and identify some key mistakes and instances that keep on re-occurring amongst ticketing agents. This allowed us to pinpoint those major downfalls which invariably produce ADMs.

Why should you attend the Focus on Agency Debit Memo Course?

The major aim of this newly developed course is therefore to decrease the number of ADMs received by travel agents from airlines by studying the following:

• The correct action with regard ticketing deadlines
• Explanation of the Amadeus fares guarantee
• The importance of identifying the correct validating carrier for ticketing
• Commission issues
• The correct issuance of MPDs
• Refunds – correction application of the fare notes with regard to restrictions/penalties and correct calculation of refundable amounts and taxes
• Changes of Reservations and Reissues – correction application of the fare notes with regard to restrictions/penalties and correct calculation of additional fare amounts and taxes
• Pricing entries for negotiated fares and past-date-pricing
• Pricing entries for negotiated fares and past-date-pricing
• Adherence to airline specified policies with respect to ticket issue and PNR completion

Focus on Agency Debit Memos has been successfully delivered and very positively received, since early August. The feedback has been extremely good, in fact our customers are now passing on details of this course to their other branches or sister companies.