Since completing a Diploma in Travel and Tourism, Andrea spent many years working in the Cruise Industry for P&O Cruises and Swan Hellenic Cruises where she became Reservations Manager. From her role in the office dealing with airlines, local agents and authorities, she then became Deputy Cruise Director on board and was fortunate enough to travel to many worldwide destinations.
During this time Andrea was responsible for training, nurturing and developing new members of staff on various in-house reservation systems and in customer service.
Since joining Ergo, Andrea has enjoyed delivering classroom and on site training, virtual training and producing learning videos using Camtasia. She was involved in a large migration project and has gained invaluable knowledge and experience from this. She enjoys the variety of working with people and developing her own skills and experience whilst maintaining the high quality of training offered by 'Plane Training.