Paola, Sandra and the team at ‘Plane Training have worked with Amadeus for the past 13 years, and for the past 3 as our sole training provider for all Amadeus solutions training to our customers. The partnership includes delivery of all training courses; classroom, virtual and onsite as well as creation and updating of all courses and documentation. We are really happy with the relationship we have with ‘Plane Training which works so well because of the constant communication between us. ‘Plane Training are very flexible which means that we can react quickly to changes in demand and ensure that our customers’ needs are fully met. Having just extended our agreement for a further 3 years, I hope that we continue to work well together and provide our customers with an excellent training program.
Travelport works in an agile and demanding training environment. ‘Plane Training have been instrumental in the design and implementation of e-learning libraries for a number of key Travelport products. We provide training needs analysis and produce plans for the strategic use of e-learning, virtual training and classroom learning solutions. We have achieved targeted and impressive results with increased customer adoption of software and decreased time to competency. Plane Training has also targeted specific areas for delivery of customer service and support training helping to drive a sustained increase in customer query resolution and satisfaction to levels of over 90% in Africa and Eurasia Our partnership has delivered a wide variety of supplementary training for Travelport including Sales Effectiveness programs designed and rolled out globally to reach over 1200 staff and implementation workshops delivered to regional teams.
Delivering tailored training classroom courses and evaluation services since 2005. Plane Training helped this global Cruise industry leader to maintain integral knowledge and skills in the Air specialist teams based in the south of England. Initial and follow up training centred on improving and maintaining fares and ticketing knowledge to ensure the Air fares teams had the understanding to construct and quote the best fares for their customers.
Delivering tailored Fares & Ticketing and GDS specialist training and evaluation programs since 2006 We are a valued training delivery partner for this specialist travel services provider. Our courses helped Saga build and maintain fares and customer service skills for their travel teams. To maintain the high levels of customer skills required for the demands of Saga’s target market sectors.
Travelport Regional Training – Jordan/UAE/Kuwait/Bahrain/Syria/Kenya/Algeria/South Africa/Eritrea/India ‘Plane Training delivered either tailored selected courses from our program or the full training curriculum for GDS helpdesk support. Providing training across all travel reservations; air, car and hotel and troubleshooting and customer service training. Helping to build successful, innovative and customer service award winning support teams.
Now part of the ATPI group. Our ADM avoidance courses have helped Griffin Marine drive down their business costs in administration and expensive fare issuance errors. These courses were designed to improve efficiency and increase awareness of ADM risks whilst promoting best ticketing practices.
Delivering classroom training and evaluation services since 2003. Plane Training are a trusted training partner to the MOD. Our courses helped to drive time and cost efficiencies in logistics departments around travel planning and reservations.
TravTech Solutions – Istanbul. ‘Plane Training designed and delivered a full training curriculum for GDS helpdesk support staff. Providing training across all travel reservations; air, car and hotel. Troubleshooting and customer service training to build a successful, innovative and customer service award winning support team.
Expotel employed our consultancy and specialist product training services to provide GDS training to their rapidly expanding reservations teams.
Working in partnership to provide responsive and time efficient training for teams to provide Travel Management services for leading financial customers.
Travelport Regional Training – Malaysia/Hong Kong. ‘Plane Training delivered tailored sections or a full training curriculum for GDS helpdesk support managers. Providing learning support and training to support installation, set up and troubleshooting the GDS. This work helped shape the methods and levels of support for these subjects across the region.
Delivering tailored Fares & Ticketing and GDS specialist training and evaluation programs since 2004. We have been a valued training delivery partner for this specialist airline travel services provider. Our courses helped build and maintain fares and customer service skills for their air reservations teams.