Our Team
Alison Lawless

Having worked for many years in various areas of the Travel Industry I decided that I wished to pass on my experience and moved into the Training arena. I have worked with ‘Plane Training for around 11 years now and have enjoyed the variety it brings. I was even lucky enough to deliver some training in Sri Lanka!!!

I have all the Fares and Ticketing qualifications, CITP, and 7307 Adult and Further Education Certificates.

Andrea Chambers

Since completing a Diploma in Travel and Tourism at college I spent many years working in the Cruise Industry for P&O Cruises and Swan Hellenic. I became Reservations Manager for Swan Hellenic Cruises dealing with airlines, local agents and authorities. In addition to working in the office I was very fortunate to work on board the ship and visit some fascinating places around the world. This inspired me to work on board on a more permanent basis as Deputy Cruise Director. I have always enjoyed training and nurturing new staff and this together with my reservations background enabled me to become one of the newer members of the Plane Training team. As a Trainer it gives me the opportunity to meet people from all areas of the travel industry and assist and guide them in their learning process which is something I enjoy. Training also allows me to develop new skills and experiences and maintain the growth and high quality of training offered by Plane Training.

Jeannie O'Donovan

Jeannie O Donovan is a Freelance Trainer and document writer.  Jeannie joined Galileo (Travelport) in 1992 as a systems trainer and has seen many different systems evolve over the years.  Working on the helpdesk, Customer support, and anywhere she was needed she has had several roles within the company. In 2003   the training department split to a separate standalone department of British Airways subsequently Jeannie became self-employed.  She now works for Plane Training running training programs and writing courses and documents.

Jeannie has a CIPD Certificate in training, diploma in Marketing

Keith Reynolds

Keith started his long and illustrious career in travel with Pan Am in reservations and ticketing.  He subsequently moved into training and specialized in fares and ticketing courses, many of which were conducted in the Pan Am' training center in Miami.

I moved to work with Galileo in Swindon in 1991 and subsequently Langley, developing training content and conducting courses for Galileo's distributors in many countries.

More recently, I have worked as a training consultant for 'Plane Training, developing written training material and recording video training clips, and teaching a wide variety of Galileo and Apollo courses.  

Marisa Petrozzi

 Marisa Petrozzi BSc(Hons), FNATD


Marisa is an experienced choreographer and a Fellow of the NATD with over 25 years teaching experience. Marisa is a qualified dance teacher in Jazz and Tap. After gaining her professional qualifications, she taught dance Glenlyn Academy for 13 years before leaving teaching to pursue work as a choreographer.

On the non-fun side, Marisa has worked in various accounts roles throughout her life including various travel companies as well as more well-known business names such as Cazenove. Marisa has been working with ‘Plane Training and keeping the accounts ‘balanced’ since 2007.

Marisa also has a Psychology degree and has worked extensively with children and young adults.

Paola Luciano-Marshall

Paola is an enthusiastic, self-motivated and dynamic person. Whilst studying, she started working in a small travel agency and… ‘got hooked’ by the travel industry! Despite graduating from University College London in Geophysics, travel remained at the root of Paola’s career. A Sales and Marketing role with Flightline International allowed Paola to become confident with all arenas of travel: from business to leisure, from making a booking to attaining important commercial agreements. In 1998 Paola started a new career in training with Chameleon Training a wholly owned British Airways company. In 2003, due to unforeseen circumstances, Sandra and Paola created ‘Plane Training. This venture has been a great success with the help of their amazing team!  

Paola is also a CAA CIN accredited Aviation Security trainer and holds – in addition to a BSc Hons – a Certificate in Education and Training.

Pauline Royden

Pauline has worked in the travel industry since leaving school.  From starting as a leisure travel agent she moved on to working for Davies and Newman Travel  (DAN Air) ticket office in Trafalgar Square and here she helped create ad hoc specialized flyaway weekends for passengers.  She joined Travicom in 1988 working on the help desk and from there progressed into Account Management and Training.  Since joining Plane Training she has had the opportunity to become involved in new and exciting projects, increased her knowledge within specialist areas such as custom check and Agency Private fares and had the opportunity to travel globally to deliver training and support customers.

Rod Thwaites

Graduated from University of Sussex, Rod joined British Airways in Revenue Accounts and went on to become a training consultant for BA, Speedwing Training, and Chameleon Training.

The last 14 years working for 'Plane Training have added to the variety of training in the classroom, on site and virtually too.

Sandra Alexander

Sandra is a highly motivated training and development professional with over 20 years of experience in the Travel and E.R.P. industries. She decided to start her own company with a great business partner and a goal to deliver the highest standards of training and learning whilst continuing to push the boundaries of learning and support.

Sandra says: "I am proud of our team that has now grown to deliver training to a wide variety of clients across the globe."

Sandra is also a CAA CIN qualified trainer for Aviation Security.

Amongst many programs, Sandra is experienced in the use of Camtasia, Captivate, Joomag, Cornerstone, Moodle, K8, Galileo and Apollo.

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